We are here to help resolve any issue. For the quickest service, please be sure to include your order number on all correspondence so we can quickly and easily locate your order when investigating.

STANDARD SHIPPING POLICY

We strive to process all book orders placed Mon.—Fri. by EOB the next day, for shipping the following morning. However, processing can take up to 48 hours. Sat.—Sun. book orders are shipped on Tuesdays.

All apparel orders are Made-To-Order and ship within 5—7 days of ordering. Once shipped, orders are generally received within 5 business days. All orders with  priority shipping are received within 1-3 days after shipping.

 

International Shipping

Please note that ONLY apparel and select gift items are eligible for international shipping at this time. We will advise when book shipments become available for international shipping (soon come).

US/Domestic Shipping

NOTE: Our FREE USPS Media Mail option is for book products ONLY. This is the lowest (and slowest) USPS shipping option and delivery ranges anywhere from 2 days to three weeks after shipping (although most arrive within 5 business days after shipping. Therefore, if you need your order by a certain date, we STRONGLY suggest you select a paid shipping option to ensure your order arrives timely. 

EMAILS: Please pay attention to your emails from us, and check your spam folder if you don't receive any. We send a minimum of four (4) order updates that include your order confirmation, shipping notice, out for delivery and delivery notification. Each shipping update has your tracking number.

BOOK PRODUCTS

Standard Media Mail Shipping for book products: FREE
Estimated Delivery Time: 5-9 Business Days 
NOTE: Books will ship US Media Mail with orders also containing Made-To-Order apparel unless a First Class or Priority option is selected.

USPS First Class Shipping: $7.99
Estimated Delivery Time: 2-5 Business Days

USPS Priority Shipping: $15.49
Estimated Delivery Time: 2-3 Business Days

USPS Priority Express Shipping: $26.60
Estimated Delivery Time:1-2 Business Days

NOTE: These are USPS estimates. We are not responsible for USPS delivery issues or service interruptions beyond our control. We do not ship on weekends and national holidays.

 

APPAREL AND SELECT GIFT PRODUCTS

Standard USPS First Class Shipping: FREE for orders $75+
Estimated Delivery Time: 3-6 days after shipping (Est. date stated in cart)

Standard USPS First Class Shipping:
Orders Less than $75 — $7.99
Estimated Delivery Time: 3-6 days after shipping (Est. date stated in cart)

USPS Priority Shipping: — $15.49
Estimated Delivery Time: 2-3 days after shipping (date stated in cart)

USPS Priority Express Shipping: NONE 
There is no priority express option for apparel at this time.

 

Holiday Shipping Deadlines 2022

Holiday guidelines apply to US orders only
Please ensure your order is placed by the dates listed below for arrival before Christmas. 

• First Class Package: Order by Noon December 17th
  
  
• Priority Mail: Order by Noon December 18th
  
  
• Priority Mail Express: Order by Noon December 22nd
  (This option appears for book-only orders)
  
  
• Media Mail & Parcel Select Ground: Order by December 15th
• (Only available for Book products)

Please note that our FREE standard shipping rate is via USPS Media Mail, and can take up to nine (9) days or longer to deliver, and can only be selected for book products. We strongly encourage you to use our First Class or Priority Shipping options if you would like book orders to arrive sooner.

  

Exchange/Replacement Policy

If there is an issue with your order, please contact us with your order number and we'd be happy to help.

DIGITAL DOWNLOAD POLICY

eBooks purchased from Affirm The Word that have not yet been downloaded are eligible for return within three (3) days of the purchase. eBooks that have been downloaded are not eligible for return. These are also traditional cloud-based e-Books that require an internet connection to read (like Kindle). They cannot be printed or downloaded to a local hard drive or your phone.

 

BOOK ITEMS

At Affirm The Word, there are no returns needed if there is any issue with the quality of your book item (i.e. missing pen, damaged binding, cover, and/or pages, etc.). Just let us know and will replace your items free of charge. You are then free to keep the old item or give it away.

However, if you are dissatisfied with an item in your order for any other reason, we will happily either provide a full or partial refund, or exchange your item within 15 days per the conditions below. Just let us know and we'll take it from there.

Full Refunds or Exchanges

For returns within the U.S., return shipping is on us for all first class and priority orders returned within 15 days after the order is delivered. Any shipping fees paid via these two options are non-refundable. Please note that all items must be returned in new condition (i.e. unopened with original product tags, labels and/or packaging).

Affirm The Word will provide a full refund or replacement item for orders that arrive damaged or incorrectly due to an error on our part, within 15 days after the order is delivered. Affirm The Word will also provide a full refund or replacement item for orders that are never delivered or deemed "lost in transit" by the USPS. 

Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Replacement items will be shipped out as quickly as possible.

 

Partial Refunds

Affirm The Word will provide a full refund, less shipping, for orders purchased via FREE standard shipping within 15 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. 

Please note that all items must be returned in new condition (i.e. unopened with original product tags, labels and/or packaging).

Our return policy only applies to items purchased on the Affirm The Word website. If you purchased our products from another retailer, please contact them directly for a return.

 

APPAREL AND SELECT GIFT ITEMS

Made-To-Order apparel and select gift items are NOT returnable. However,  we are happy to reprint a damaged garment, and/or replace a damaged gift (i.e. mug, keychain, bracelet, etc.) item at no charge to you.

We are also happy to exchange an item with another size OF THE EXACT DESIGN, granted the customer covers applicable shipping costs. We must approve the exchange, and the item must be returned to us within 30 days after delivery for us to process an exchange.

TWO WAYS TO EXCHANGE

To exchange an item after receiving clearance from us, you can return your original item to us in one of two ways:

1) Simply repackage the item and mail it back to us with your own postage.

OR

2) We can send you a draft order for a return label. Once the label postage is paid, we'll email you the label to apply to your package and drop off at the post office.

In either case, once we receive the item we will ship out your replacement.

REPRINTS

Should your made-to-order apparel or gift product arrive damaged or broken, please contact us and we'll provide next steps for you to send us photos of the damage.

Once received, we'll go ahead and schedule your replacement order for processing.

To initiate a return or exchange, or if you have any questions, please send us an email at contacts@affirmtheword.org with your order number and we'd be happy to help.