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Refund policy
Refund, Exchange & Cancellation Policy
At Affirm The Word, we want you to feel confident about every purchase you make with us. Whether you're purchasing a journal for your own prayer journey or giving one to someone you love, we're committed to providing products you'll be excited to use and share.
♡ Our Love Your Journal Guarantee
Our journals are created to be used—not left sitting on a shelf. If you're purchasing an Affirm The Word journal for the first time and decide within 30 days of delivery that it isn't right for you, we'll refund the purchase price of one eligible, non-personalized journal—and you don't have to send it back.
Keep it. Use it. Or give it to someone you believe it could bless. It's on us. ♡
The guarantee is limited to one journal, one time on first-time orders, per customer and household. Shipping charges and additional items are not included.
Damaged, defective, incorrect, incomplete, or ATW-error orders are handled separately. Please contact us within 7 days of delivery so we can make it right. Personalized and engraved items are final sale except in cases of damage, defect, or an error made by us.
Returns
Eligible unused, non-personalized physical merchandise may be returned within 30 days of delivery.
To be eligible for a return, merchandise must be:
- Unused and in new, resalable condition
- Free from writing, wear, stains, damage, or alterations
- Returned with its original packaging, tags, labels, accessories, or components when applicable
- Otherwise eligible for return under the terms of this policy
Items that have been used, written in, worn, washed, altered, or damaged after delivery are not eligible for return.
Personalized, engraved, digital, and made-to-order products have separate eligibility requirements outlined below.
How to Request a Return
Eligible return requests can be submitted directly through your Affirm The Word customer account within 30 days of delivery.
Sign in using the email address associated with your order, locate the eligible order, select the item you would like to return, choose your reason for the return, and submit your request.
Once your request has been reviewed, you'll receive an email with approval and return instructions when applicable.
Submitting a return request does not guarantee approval. All returns are subject to the eligibility requirements outlined in this policy.
Please do not send merchandise back before your return request has been approved.
Return Shipping
For standard returns, including change-of-mind returns, customers are responsible for applicable return shipping costs.
If a return shipping label is provided by Affirm The Word, the cost of the return label may be deducted from your approved refund.
If your return is the result of an item arriving damaged, defective, incorrect, incomplete, or because of an error made by Affirm The Word, we'll cover the applicable return or replacement shipping costs.
Original shipping charges are non-refundable except when required by law or when the return results from an error made by Affirm The Word.
Exchanges
Eligible merchandise may be exchanged within 30 days of delivery, subject to product availability and the eligibility requirements of this policy.
To request an exchange, please contact us at contacts@affirmtheword.org and include your order number and the item you would like to exchange.
Merchandise must be unused and in new, resalable condition to qualify for an exchange.
Customers are responsible for applicable shipping costs associated with change-of-mind exchanges unless the exchange is necessary because of an error made by Affirm The Word or an item that arrived damaged, defective, or incorrect.
Order Cancellations
Changed your mind or noticed an error right after placing your order? Eligible unfulfilled orders may be submitted for self-service cancellation within 15 minutes of purchase through your Affirm The Word customer account.
After the 15-minute self-service cancellation window has closed, please contact us as soon as possible if you need assistance canceling an order.
We'll make every reasonable effort to accommodate your request if your order has not entered fulfillment, production, personalization, engraving, or shipment. However, cancellation cannot be guaranteed after the 15-minute cancellation window has closed.
Personalized, engraved, and made-to-order products may enter production shortly after purchase and cannot be canceled or modified once production has begun.
If an order can no longer be canceled and the merchandise is otherwise eligible for return, you may request a return after delivery in accordance with this policy.
Personalized & Engraved Products
Personalized and engraved products are created especially for you and are final sale.
These items cannot be returned or exchanged because of a change of mind, incorrect selection, or personalization information entered incorrectly by the customer.
Please carefully review all personalization before completing your purchase, including names, spelling, initials, colors, and other selections.
Personalized or engraved orders may enter production shortly after purchase. Once production or personalization has begun, the order cannot be canceled or modified.
If we make an error in your personalization, or your personalized product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the item.
We'll make it right.
Damaged, Defective, Incorrect or Missing Items
Please do not submit a standard return request if your order arrives damaged, defective, incomplete, incorrect, missing an item or component, or with an error made by Affirm The Word.
Instead, contact us within 7 days of delivery so our team can personally assist you under our Love Your Journal Guarantee.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and/or packaging when applicable
Once we've reviewed the issue, we'll provide the appropriate resolution.
When we replace a damaged or defective journal or book that is still usable, we generally will not require you to return the original.
Keep it. Use it. Or give it to someone you believe it could bless. ♡
Digital Products
Due to the nature of digital products, digital purchases are final sale and non-refundable once access has been provided.
Digital products are generally delivered electronically shortly after purchase. Please allow a few minutes for delivery and check your spam or promotions folder if you do not immediately receive your access information.
Some digital products may be cloud-based or accessed through an online platform and may require an internet connection. Any product-specific access requirements will be disclosed on the applicable product page.
If you experience a technical problem accessing a digital product, please contact us so we can assist you.
Made-to-Order Apparel & Select Gift Products
Our made-to-order apparel and select gift products are produced especially for each order and are therefore final sale, except in cases of damage, defect, or an error made by Affirm The Word.
If your made-to-order item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the item.
We'll review the issue and provide an appropriate replacement or resolution.
Apparel Size Exchanges
We understand that sizing can sometimes be tricky.
Eligible unworn and unwashed apparel may be exchanged for a different size of the exact same design within 30 days of delivery, subject to availability.
Customers are responsible for applicable shipping costs associated with size exchanges.
Please contact us before returning apparel for a size exchange.
Lost or Undelivered Packages
If your tracking information indicates that your package may be lost in transit or you have not received your package within the carrier's expected delivery window, please contact us with your order number and tracking information.
We'll review the shipment information and, when appropriate, work with the carrier to determine the status of your package and the appropriate resolution.
If tracking shows that a package was delivered but you cannot locate it, please first check your mailbox, property, parcel locker or front desk, household members, and nearby neighbors.
We also recommend allowing until the end of the delivery day or the following business day, as carriers may occasionally scan packages before final delivery.
International Returns
Eligible international merchandise may be returned in accordance with the eligibility requirements of this policy.
International customers are responsible for applicable return shipping costs, duties, taxes, customs charges, and other fees associated with returning merchandise unless the return is the result of an error made by Affirm The Word.
Original shipping charges, customs duties, and taxes are non-refundable.
Please contact us before sending an international return.
Refunds
Once an approved return has been received and inspected, we'll notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 10–14 business days after we receive and process your return for an approved refund to be issued. Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges are non-refundable unless otherwise required by law or the refund is the result of an error made by Affirm The Word.
Need Help?
We're happy to help.
For eligible standard returns or cancellation requests, sign in to your Affirm The Word customer account to begin your request.
For damaged, defective, incorrect, incomplete, or missing orders, please contact us within 7 days of delivery so we can personally assist you under our Love Your Journal Guarantee.
For exchanges or other questions regarding your order:
Email: contacts@affirmtheword.org
Text: (516) 202-3829
Live Chat: Available through our website
Please include your order number whenever contacting us so we can assist you as quickly as possible.
A Final Note From Affirm The Word ♡
We don't want a journal sitting unused—or ending up in the trash.
If we replace a journal because of damage or a manufacturing defect and the original is still usable, we encourage you to keep it, use it, or give it to someone who could be blessed by it.
Our goal isn't simply to sell journals.
It's to help put tools for prayer, reflection, and intentional living into people's hands.