Frequently Asked Questions

Our operating hours are Tuesday thru Friday 9:30 AMβ€” 5:30 PM.We generally respond to inquires rather quickly during that time, either via live chat or email. If you still feel the need to call, please leave a message with your email address and we'll get back to you. In the meantime, check out our FAQs below for answers to our most common inquiries.

Are you a member of the print or digital media interested in more information about Affirm The Word Literary? You too may reach us via the form below, or shoot us an email at contacts@affirmtheword.org

1. General Order Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 15–30 days depending on the product type. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer low-cost basic shipping, free order volume shipping, and hassle-free returns/exchanges so you can try our products risk-free.

2. Canceling or Modifying an Order

Can I cancel my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. Most orders can be canceled up to an hour after being placed, but we will do our best to accommodate your request beyond that time if the order has not shipped.

Can I modify my order?

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified with the exception of correcting the name of a personalized journal. Please note that you only have one (1) after placing your order to contact us to make this request.

3. Shipping Questions

I received a shipping update with my expected delivery date and now it's different. What's going on with my delivery?

If your tracking info still states "In Transit", then your order definitely is still on its way. Unfortunately, the USPS has the right to modify its tacking info based on their capacity. We have absolutely no control over this.

This issues is even more common with the Media Mail shipping option, which is what we use for book orders with FREE shipping selected. That is why we STRONGLY suggest that customers select a paid shipping option if they need their order by a certain time.You can also select our Chat Option to check the status of your order at any time.

My tracking info is showing my order was delivered, but it's not here. What should I do?

You must contact your local post office ASAP so the postmaster can locate the mail carrier who delivered your order. They will then confirm exactly where the package was delivered. Unfortunately, we are unable to intervene once the package is scanned as "delivered".