Frequently Asked Questions

Our operating hours are Tuesday thru Friday 9:30 AMβ€” 5:30 PM.
We generally respond to inquires rather quickly during that time, either via live chat or email. If you still feel the need to call, please leave a message with your email address and we'll get back to you. In the meantime, check out our FAQs below for answers to our most common inquiries.

Are you a member of the print or digital media interested in more information about Affirm The Word Literary? You too may reach us via the form below, or shoot us an email at contacts@affirmtheword.org

1. General Questions

2. Products/Services Questions

3. Account Questions

4. Contact Info

1. General Order Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 15–30 days depending on the product type. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer low-cost basic shipping, free order volume shipping, and hassle-free returns/exchanges so you can try our products risk-free.

2. Canceling or Modifying an Order

Can I cancel my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. Most orders can be canceled up to an hour after being placed, but we will do our best to accommodate your request beyond that time if the order has not shipped.
Can I modify my order?
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified with the exception of correcting the name of a personalized journal. Please note that you only have one (1) after placing your order to contact us to make this request. 

3. Shipping Questions

I received a shipping update with my expected delivery date and now it's different. What's going on with my delivery?
If your tracking info still states "In Transit", then your order definitely is still on its way. Unfortunately, the USPS has the right to modify its tacking info based on their capacity. We have absolutely no control over this. 

This issues is even more common with the Media Mail shipping option, which is what we use for book orders with FREE shipping selected. That is why we STRONGLY suggest that customers select a paid shipping option if they need their order by a certain time.You can also select our Chat Option to check the status of your order at any time.
My tracking info is showing my order was delivered, but it's not here. What should I do?

You must contact your local post office ASAP so the postmaster can locate the mail carrier who delivered your order. They will then confirm exactly where the package was delivered. Unfortunately, we are unable to intervene once the package is scanned as "delivered". 

Affirm The Word Literary Products

What's the difference between Affirm The Word: The Spiritual Practice and the Prayer Journal?
Affirm The word is a published book complied by J. Marie Jones that contains 700+ indexed scriptures, affirmations, prayers and reflections on over 80 topics (i.e anxiety, marriage, prosperity, and faith to name a few). Is has a few prayer journal pages in the back.Our Prayer Journal contains scripture sections from the book of Psalms, Proverbs and select letters from the Pauline Epistles. It also includes writing prompts, plenty of sections to write one's prayers and a section for answered prayers.
How and where are your books made?
We design all our hardcover spiral journals, which are printed domestically and overseas. Most of our devotionals and prayer books are published by Broadstreet Publishing.
How and where are your apparel items made?
Our apparel and some of our accessories (i.e. mugs, bags, etc) are printed on-demand right here in the USA. They are Made-To-Order, which means each apparel or accessory item is specially made just for you!We support American manufacturing and are constantly researching ways to produce our products as close to home as possible. We also offer free shipping nationwide for orders over $75, so you can both order and enjoy our apparel anywhere! Once your order is paid, we begin processing your items, which usually take between 5β€”7 days. Made-To-Order items usually ship within a day of completion and arrive within 5 days.
How can I download my Affirm The Word e-Book so I can print it out?
Our e-Books are traditional cloud-based e-books (like Kindle) that require an internet connection to read. Therefore you can not download them to a local hard drive or print them out. If you would like a printed copy, you are welcome to order either a paperback our hardcover spiral copy from our shop.

Do you take wholesale journal orders?
Yes! Our wholesale pricing starts at 25 journals, since our Buy One, Get One half off offer extends up to 24 journals. This offer is essentially 25% off each book for every two journals ordered. Therefore, our next tier of discounts don't begin until a total of 25+ journals are ordered.If you would like to order 25+ journals, email us at contacts@affirmtheword.org and we'll setup a quote.

I placed an order for 2 (or more) Blemished Beauty journals and all of them were refunded except one. Why?
Per our product description, our Blemished Beauty journals are brand new books that have slightly blemished covers. Instead of throwing them out, we offer them to customers in need for only the $3.99 cost of media mail shipping. We charge this nominal price because we have found that people generally don't appreciate things they don't pay for. 

That said, we don't come across blemished books often and want to be sure that everyone who genuinely wants, but can't afford one has the opportunity to get one. That is why we only offer one per customer, and WILL absolutely cancel and refund attempts to order additional copies.

Do you donate books and journals for special causes and/or events?
We absolutely do, on a case-by case basis. However, this is not generally to individuals who believe "they" are a special cause, or who want us to donate a free book to a significant other on their behalf "just because". If you believe you have a worthy cause, where people who are truly in need could benefit from our products, please email us at contacts@affirmtheword.org and we'll be happy to take a look.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email notifications and order confirmations will be sent to your new email address.

Still have questions? Contact Us via Email or Live Chat

Please note that our phone line is a monitored answering service and we respond to phone inquiries within 24β€”48 hours on business days. 

Phone: (800) 720-9920 
Email: contacts@affirmtheword.org 
Customer Service | Email & Live Chat
TUE–FRI: 10am to 5pm ET 
SAT: 9am to 1pm ET

20 Medford Ave, Suite #5 
Patchogue, NY 11772