Shipping & Returns Policy

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U.S. STANDARD SHIPPING POLICY

Domestic Shipping

USPS continues to face significant shipping delays due to the prevalence of Covid-19 across the country. Therefore we strive to process all orders placed Mon-Fri by EOB the same day, for shipping first thing the following morning. Weekend orders are shipped Monday mornings.

Orders must be placed by 12:00pm Eastern Time, Monday through Friday, to meet the shipping timeframes below. Excludes holidays.
 

Standard Media Mail Shipping: FREE
Estimated Delivery Time: 5-9 Days

USPS First Class Shipping: $7.99
Estimated Delivery Time: 2-5 Days

USPS Priority Shipping: $15.49
Estimated Delivery Time: 2-3 Days

Please note that a majority of our orders ship from fulfillment centers across the US, and arrive anywhere from 1-4 days with free standard shipping. The estimates above are mostly for single book orders and some BroadStreet products that ship from New York. However, our carrier is allowed a window of 5-9 days to deliver all standard, Media Mail orders. 

Holiday Shipping Deadlines 2021

Holiday guidelines apply to US orders only

Please ensure your order is placed before the dates listed below for arrival before Christmas. 

  • USPS Standard shipping - order by noon Eastern on December 16
     

  • USPS Priority Flat Rate shipping - order by noon Eastern on December 20
     

  • USPS Priority Express Flat Rate shipping - order by noon Eastern on December 22
    (Note: This shipping option does not become available until Black Friday)

Most orders are fulfilled from Amazon.com fulfillment centers nationwide and are delivered according to their distribution regions and carrier selection.

 

U.S. STANDARD RETURN POLICY

If there is an issue with your order, please contact us with your order number and we'd be happy to help.

DOWNLOAD POLICY

eBooks purchased from Affirm The Word that have not yet been downloaded are eligible for return within three (3) days of the purchase. eBooks that have been downloaded are not eligible for return.

 

REFUNDS/RETURNS

At Affirm The Word, there are no returns needed if there is any issue with the quality of your item (i.e. missing pen, damaged binding, cover, and/or pages, etc.). Just let us know and will replace your items free of charge. You are then free to keep the old item or give it away.

 However, if you are dissatisfied with an item in your order for any other reason, we will happily either provide a full or partial refund, or exchange your item within 15 days per the conditions below. Just let us know and we'll take it from there.

 

Full Refunds or Exchanges

For returns within the U.S., return shipping is on us for all first class and priority orders returned within 15 days after the order is delivered. Any shipping fees paid via these two options are non-refundable. 

Affirm The Word will provide a full refund or replacement item for orders that arrive damaged or incorrectly due to an error on our part, within 15 days after the order is delivered. Affirm The Word will also provide a full refund or replacement item for orders that are never delivered or deemed "lost in transit" by the USPS. 

Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Replacement items will be shipped out as quickly as possible.

 

Partial Refunds

Affirm The Word will provide a full refund, less shipping, for orders purchased via FREE standard shipping within 15 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. 

Our return policy only applies to items purchased on the Affirm The Word website. If you purchase our product from another retailer, please contact them directly for a return.


To initiate a return or if you have any questions, please send us an email at contacts@affirmtheword.org with your order number and we'd be happy to help.