If there is an issue with your order, please contact us with your order number and we'd be happy to help.
DIGITAL DOWNLOAD POLICY
eBooks purchased from Affirm The Word that have not yet been downloaded are eligible for return within three (3) days of the purchase. eBooks that have been downloaded are not eligible for return. These are also traditional cloud-based e-Books that require an internet connection to read (like Kindle). They cannot be printed or downloaded to a local hard drive or your phone.
At Affirm The Word, there are no returns needed if there is any issue with the quality of your book item (i.e. missing pen, damaged binding, cover, and/or pages, etc.). Just let us know and will replace your items free of charge. You are then free to keep the old item or give it away.
However, if you are dissatisfied with an item in your order for any other reason, we will happily either provide a full or partial refund, or exchange your item within 15 days per the conditions below. Just let us know and we'll take it from there.
Full Refunds or Exchanges
For returns within the U.S., return shipping is on us for all first class and priority orders returned within 15 days after the order is delivered. Any shipping fees paid via these two options are non-refundable. Please note that all items must be returned in new condition (i.e. unopened with original product tags, labels and/or packaging).
Affirm The Word will provide a full refund or replacement item for orders that arrive damaged or incorrectly due to an error on our part, within 15 days after the order is delivered. Affirm The Word will also provide a full refund or replacement item for orders that are never delivered or deemed "lost in transit" by the USPS.
Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Replacement items will be shipped out as quickly as possible.
Affirm The Word will provide a full refund, less shipping, for orders purchased via FREE standard shipping within 15 days after the order is delivered. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order.
Please note that all items must be returned in new condition (i.e. unopened with original product tags, labels and/or packaging).
Our return policy only applies to items purchased on the Affirm The Word website. If you purchased our products from another retailer, please contact them directly for a return.
APPAREL AND SELECT GIFT ITEMS
Made-To-Order apparel and select gift items are NOT returnable. However, we are happy to reprint a damaged garment, and/or replace a damaged gift (i.e. mug, keychain, bracelet, etc.) item at no charge to you.
We are also happy to exchange an item with another size OF THE EXACT DESIGN, granted the customer covers applicable shipping costs. We must approve the exchange, and the item must be returned to us within 30 days after delivery for us to process an exchange.
To exchange an item after receiving clearance from us, you can return your original item to us in one of two ways:
1) Simply repackage the item and mail it back to us with your own postage.
2) We can send you a draft order for a return label. Once the label postage is paid, we'll email you the label to apply to your package and drop off at the post office.
In either case, once we receive the item we will ship out your replacement.
Should your made-to-order apparel or gift product arrive damaged or broken, please contact us and we'll provide next steps for you to send us photos of the damage.
Once received, we'll go ahead and schedule your replacement order for processing.
To initiate a return or exchange, or if you have any questions, please send us an email at email@example.com with your order number and we'd be happy to help.